Last Updated: 02-16-2025

Welcome to Accom! Your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use stayaccom.com and related services. By accessing or using our platform, you agree to the practices described in this policy. If you do not agree, please refrain from using Accom.

1. Information We Collect

When you create an account, make a booking, or list a property, we collect personal details such as your name, email, phone number, and payment information. Hosts providing accommodations may need to submit additional details like property descriptions and bank account information for payouts.

Our system also gathers technical data automatically, including your IP address, browser type, and device information, to optimize performance and security. We track user behavior, such as pages visited and time spent on the platform, to enhance the overall experience. Location data may be collected to provide localized services if enabled on your device.

Additionally, we may receive information from third parties, such as payment processors for transaction verification, social media platforms if you use external login options, and marketing partners for targeted advertising, subject to your consent.

2. How We Use Your Information

We use your information to facilitate bookings, process payments, and enable smooth communication between guests and hosts. The data helps us personalize recommendations, improve website functionality, and enhance customer support services. Marketing promotions, including emails and offers, may be sent to users who have opted in.

To maintain security and prevent fraudulent activity, we process user data for identity verification and compliance with legal obligations. Your data also allows us to analyze platform performance and develop new features for better usability.

3. Data Sharing and Disclosure

Accom does not sell or rent personal information to third parties. However, we share relevant details with hosts and guests for booking confirmation. Payment processors and service providers may access necessary data to complete transactions securely.

In compliance with legal and regulatory requirements, we may disclose user information when required by law enforcement or in response to legal claims. If there is any suspected fraudulent activity or security breach, relevant information may be shared with authorities or third-party fraud prevention agencies.

4. Data Security Measures

We take stringent security measures to safeguard your information. Sensitive data such as passwords and payment details are encrypted using industry-standard security protocols. Secure payment gateways ensure that financial transactions remain protected. Access to user information is restricted to authorized personnel only, preventing unauthorized access.

Despite our best efforts, no digital platform is entirely immune to security risks. Users are encouraged to create strong passwords and avoid sharing sensitive account details to minimize risks.

5. User Rights and Control Over Data

Users have the right to access, update, and correct their personal information through account settings. If you wish to delete your account, you may request the removal of your personal data, subject to any legal retention requirements.

For marketing communications, users can opt out at any time through email preferences. If requested, we can provide your data in a structured, machine-readable format for portability. To exercise these rights, users can contact us at privacy@stayaccom.com.

6. Cookies and Tracking Technologies

Accom uses cookies to enhance website performance and personalize user experiences. Essential cookies enable core platform functions such as login and booking. Analytics cookies help us understand user interactions, while marketing cookies allow us to provide targeted advertising based on user preferences.

Users can manage cookie preferences through browser settings or opt out of non-essential cookies via the platform’s privacy settings. For more details, please refer to our Cookie Policy.

7. Data Retention Policy

We retain user data for as long as necessary to provide services, fulfill legal obligations, and resolve disputes. Guest account information is stored until the user requests deletion. Booking history is retained for compliance with tax and legal regulations. Marketing preferences remain active until users opt out. Once the retention period ends, personal data is either securely deleted or anonymized.

8. International Data Transfers

Accom operates in multiple regions, and user data may be stored or processed in different locations, including India. By using our services, users consent to data transfers under secure protocols, ensuring compliance with applicable data protection laws.

9. Third-Party Links and External Services

Our platform may contain links to third-party websites for payment processing, social media logins, or additional services. We are not responsible for the privacy practices of these external sites, and users are advised to review their policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect new legal requirements or service improvements. Users will be notified of significant changes via email or platform announcements. Continued use of Accom after updates constitutes acceptance of the revised policy.

11. Contact Information

For any privacy-related inquiries or requests, users can reach us at:

Email: privacy@stayaccom.com
Address: Shop-4, Ozone Hights, Patel Estate Rd, opp. Amboli Police Choki, B R Nagar, Jogeshwari West, Mumbai, Maharashtra 400102

We are committed to safeguarding user data and addressing privacy concerns promptly.